Privacy Policy

Trox Creations ("Trox Creations", "Trox", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit, browse, interact with, or make a purchase through our website, including when you purchase our notebooks, request a personalised or customised notebook, place a corporate or bulk order, communicate with us, or otherwise interact with our services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Cancellation, Return & Refund Policy, and Shipping & Delivery Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Personal and Contact Information

This may include:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• City, state, postal code and country
• Date of birth, where required for certain products or services
• Any other information required to process and fulfil your order

B. Date of Birth and Zodiac-Related Information

Certain products offered by Trox Creations, including our Zodiac Collection and other products based on zodiac signs or related personal attributes, may require you to provide a date of birth.

You may provide:

• Your own date of birth; or
• The date of birth of the person for whom you are purchasing the product.

We collect this information solely for purposes connected with fulfilling the relevant product order, including identifying the applicable zodiac sign, helping you select the appropriate product, personalising the product experience, or providing related product information.

You are responsible for ensuring that you have the appropriate authority or permission to provide another person's date of birth to us.

We do not use date of birth information for unrelated purposes unless otherwise stated in this Privacy Policy or required or permitted by applicable law.

C. Order and Transaction Information

When you place an order, we may collect information relating to:

• Products purchased
• Order details and order history
• Personalisation or customisation instructions
• Date of birth or zodiac-related information submitted in connection with a relevant product
• Corporate or bulk order requirements
• Billing and shipping information
• Payment status and transaction details
• Communications relating to your order

Payment information may be processed through third-party payment service providers. Trox Creations does not ordinarily store complete debit or credit card details on its own systems.

D. Information You Provide to Us

We may collect information you voluntarily provide when you:

• Contact us through our website
• Submit an enquiry
• Request a quotation
• Place a corporate or bulk order enquiry
• Request a personalised or customised notebook
• Contact customer support
• Submit a complaint, return or refund request
• Participate in surveys, contests or promotions
• Subscribe to marketing communications
• Communicate with us through email, telephone, social media or other channels

E. Device and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or source
• Website interaction and usage information

This information helps us understand how visitors use our website and improve our products, website and customer experience.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To process, confirm and fulfil your orders
• To manufacture or prepare personalised and customised notebooks according to your requirements
• To process corporate and bulk orders
• To arrange payment and delivery
• To communicate with you regarding your orders or enquiries
• To respond to customer support requests
• To investigate and resolve complaints or product concerns
• To process eligible cancellation, return, replacement or refund requests
• To improve our products, services and website
• To maintain internal records
• To prevent fraud, misuse or unauthorised activity
• To comply with applicable legal and regulatory requirements
• To communicate important service-related information
• To send promotional or marketing communications where permitted and, where required, with your consent
• To understand customer preferences and improve our offerings
• To determine or identify the relevant zodiac sign when you purchase a Zodiac or zodiac-related product that requires date of birth information
• To personalise or fulfil products based on the date of birth or zodiac-related information provided by you

3. Personalisation and Customisation Information

If you place an order for a personalised or customised notebook, you may provide us with information, text, names, images, logos, artwork or other content required to fulfil your order.

We use such information solely for purposes connected with processing, producing and fulfilling your order, providing customer support, and maintaining necessary business records.

You are responsible for ensuring that you have the necessary rights and permissions to provide any images, logos, artwork, text or other content submitted to us for personalisation or customisation.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services. These may include:

• E-commerce and website service providers
• Payment processing providers
• Shipping and logistics partners
• Printing, manufacturing or production partners where required to fulfil an order
• Technology and IT service providers
• Customer support service providers
• Professional advisers, auditors or legal representatives
• Government authorities or law enforcement agencies where required by law

We only share information that is reasonably necessary for the relevant purpose.

Third-party service providers may have their own privacy policies and terms governing their handling of personal information.

5. Payment Information

Payments made through our website may be processed by third-party payment gateways or payment service providers.

Your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

Trox Creations does not ordinarily have access to or store your complete payment card details.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic and usage, remember preferences, and improve your browsing experience.

Cookies may also be used by third-party service providers integrated with our website.

You may adjust your browser settings to refuse or restrict cookies. However, certain website functions may not operate properly if cookies are disabled.

7. Marketing Communications

Where permitted by applicable law, we may use your contact information to communicate with you about:

• New products and collections
• Offers and promotions
• Product launches
• Corporate gifting or bulk-order opportunities
• Events or initiatives
• Other information relating to Trox Creations

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may continue to contact you regarding transactional or service-related matters, such as order confirmations, delivery updates, payment issues or customer support requests.

8. Data Security

We take reasonable measures to protect the personal information we hold from unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfil orders
• Maintain business and financial records
• Provide customer support
• Resolve disputes
• Prevent fraud or misuse
• Comply with legal, accounting or regulatory requirements
• Enforce our agreements and policies

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

10. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with your personal information.

11. Your Rights and Choices

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise concerns regarding the handling of your personal information

To exercise any applicable rights or raise a privacy concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate parental or legal guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us: