Shipping & Delivery Policy

At Trox Creations, we aim to ensure that your notebooks are carefully prepared, packed and delivered to you in good condition.

This Shipping & Delivery Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are processed after successful payment and confirmation of the order.

Processing time may vary depending on the type of product ordered.

Standard products from our collections may generally be processed within the timeframe communicated on the website or at the time of purchase.

Personalised, customised, corporate and bulk orders may require additional production time due to design approval, personalisation, printing, manufacturing, quality checks and packaging.

The estimated processing timeline for such orders will be communicated to the customer where applicable.

2. Personalised and Customised Orders

Personalised and customised notebooks are made according to the specifications provided by the customer.

Production may begin only after the required information, artwork, images, logos or design approvals have been received.

Any delay in providing the required information or approving a design may result in a corresponding delay in production and delivery.

Once production has commenced, changes to the order may not be possible.

3. Corporate and Bulk Orders

Corporate, institutional and bulk orders may have separate production and delivery timelines depending on:

• Order quantity
• Customisation requirements
• Design approvals
• Material availability
• Production schedules
• Packaging requirements
• Delivery location

The expected timeline for such orders will be communicated as part of the quotation or order confirmation.

4. Shipping and Delivery Timelines

Delivery timelines displayed on our website or communicated at the time of order are estimates unless specifically agreed otherwise in writing.

Actual delivery time may depend on:

• Production time
• Order quantity
• Delivery location
• Shipping partner
• Weather conditions
• Public holidays
• Transportation disruptions
• Regulatory or government restrictions
• Incorrect or incomplete address information
• Other circumstances beyond our reasonable control

We will make reasonable efforts to process and dispatch orders within the communicated timeline.

However, we cannot guarantee delivery on a specific date unless expressly agreed in writing.

5. Shipping Charges

Shipping charges, where applicable, will be displayed at checkout or communicated before the order is confirmed.

Shipping charges may vary depending on:

• Delivery location
• Order size or weight
• Number of products
• Shipping method
• Special delivery requirements

For corporate and bulk orders, shipping arrangements and charges may be separately agreed.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact details at the time of placing an order.

Trox Creations is not responsible for delays, failed deliveries or additional shipping costs resulting from:

• Incorrect address
• Incomplete address
• Incorrect postal code
• Incorrect phone number
• Recipient unavailability
• Failure to respond to the delivery partner
• Refusal to accept delivery

If an order needs to be re-dispatched due to incorrect information provided by the customer, additional shipping charges may apply.

7. Tracking

Where tracking is available, tracking information may be shared with the customer after the order has been dispatched.

Customers may use the tracking information provided to monitor the shipment.

Once an order has been handed over to the shipping or logistics partner, delivery-related updates may depend on the information made available by that partner.

8. Delivery Attempts

The shipping partner may make one or more delivery attempts depending on its operational processes.

If the recipient is unavailable or the delivery cannot be completed, the customer may need to coordinate directly with the shipping partner.

Repeated failed delivery attempts may result in the shipment being returned to Trox Creations.

9. Delayed Deliveries

We understand that timely delivery is important.

If your order has not arrived within the expected delivery window, please contact us with your order number.

We will review the shipment status and, where appropriate, coordinate with the shipping partner to investigate the delay.

A delivery delay does not automatically qualify for a refund. If the delay is caused by an error attributable to Trox Creations, we will review the matter and work towards an appropriate resolution.

10. Damaged Packages

We take reasonable care when packing products for dispatch.

If your package arrives visibly damaged, please:

1. Take clear photographs or videos of the package before opening it, where possible.
2. Take photographs or videos of the product and any visible damage.
3. Contact Trox Creations as soon as reasonably possible after delivery.
4. Provide your order number and the relevant photographs or videos.

We will review the concern and, where appropriate, coordinate with the shipping partner and determine a suitable resolution.

11. Lost Shipments

If your order appears to have been lost in transit, please contact us.

We will review the tracking information and coordinate with the relevant shipping partner to investigate the matter.

Where the shipment is confirmed as lost and Trox Creations is responsible for the shipment, we will work towards an appropriate resolution, which may include replacement or refund, subject to the circumstances and applicable law.

12. International Orders

If international shipping is offered for a particular product or order, additional terms may apply.

International deliveries may be subject to customs duties, import taxes, local charges or other fees imposed by the destination country.

Unless otherwise stated, such charges are the responsibility of the customer.

Delivery timelines for international orders may vary due to customs clearance and other factors outside our control.

13. Delivery to Remote Locations

Certain locations may require additional delivery time or charges.

If a delivery location is outside the standard serviceable area of our shipping partners, we may contact the customer to discuss available delivery options and any applicable additional charges.

14. Changes to Shipping Information

If you need to change your delivery address after placing an order, please contact us immediately.

We will try to accommodate the request where the order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

Any additional costs arising from an address change may be payable by the customer.

15. Contact Us

For questions regarding shipping or delivery, please contact: